Returns & Exchanges

At SUNLU, we stand by the quality of our 3D printing filaments and hardware, offering a 30-day return window for unopened or defective items to ensure your creative projects never stop. We strive to provide a seamless resolution for any technical issues or order discrepancies you may encounter.

Return Process

• 1.
  Initiate Your Request

  Contact our support team within 30 days of delivery with your order number and a brief explanation of the reason for the return.

• 2.
  Prepare Documentation

  For defective electronics or filament issues, please provide clear photos or a short video demonstrating the technical fault for our engineering team to review.

• 3.
  Secure Packaging

  Once approved, pack the items in their original SUNLU packaging to prevent damage during transit and attach the provided return authorization label.

• 4.
  Refund Processing

  After our warehouse inspects the returned goods, your refund or replacement will be processed within 5-7 business days to your original payment method.